1.- Can you download the app for free?
Yes, the app is available for free and it does not require in-app purchases.
2.- What devices are compatible with the application?
Yes, the app is available for both, Android and iOS devices.
- iPhone/iPad/iPod Touch: Requires iOS 10.0 or later.
- Android: Android Lollipop (5.0) or later.
3.- How do I create a FieldTech Connect app account?
Once you have opened the app you will find a section that says "Sign up".
You can either enter your company’s access code or scan your company’s QR access code to authenticate. Once authenticated, follow through the guided prompts to complete your FTC account.
4.- What if I don't remember my username?
If you forget your username you can also use your email address to login into the FieldTech Connect app. If you can't remember your email address you can search for your company in the option "Can't remember your email address".
If you still can't remember or don't know your email address then contact our tech support.
5.- What if I forgot my password?
You can use the "Forgot Password" option within the FieldTech Connect app.
Tech support does not have your password in order to protect your information, but they can provide you with the email you used in order to reset your password.
6.- I tried to recover my password using the "Forgot Password" option, but I receive an "Invalid Token" message every time I enter my new password.
In order to change your password with no issues, please make sure to have your date and time set to automatic within your device settings.
7.- What if I need to change the email address tied to my account?
Once logged in into the app you will find the "Settings" section located at the bottom of the main screen. Here you can change your email address with the desired one.
8.- What if I need to change my password?
Once logged in into the app you will find the "Settings" section located at the bottom of the main screen. Here you can edit or change your password with a new one.
9.- Where can I edit my account information?
Once logged in into the app you will find the "Settings" section located under the main screen. Here you will be able to edit or change your name, last name, telephone number or profile picture.
10.- Where can I find my company's QR access code?
Once logged in into the app you will find the "Settings" section located at the bottom of the main screen. Here you will be able to see your company's QR access code, located under the name of your company.
11.- I want to share my company's QR access code with other employees so they can create an FTC account.
Once logged in into the app you will find the "Settings" section located under the main screen. Here you will be able to see and share your company's QR access code located under the name of your company.
Click the blue QR code icon and a message will popup with your company's access code. This code can be scanned by an employee with their phone's camera or be shared via email. The email will be sent to the email address on file so it can then be forwarded to other employees. Please make sure to check your junk or spam folder if you did not receive the email.
12.- I cannot move past the first "FieldTech Connect" screen when I open the app.
Before opening the app, please make sure you have location services (GPS) on. This is mandatory and the application will not work without it.
13.- Location services is enabled, but I still cannot pass the first "FieldTech Connect" screen.
Please make sure that you have granted location permissions to the FieldTech Connect app within the device settings.
14.- How does the FieldTech Connect app sort work orders?
The work orders are sorted by proximity. The closes one to you will show up first.
15.- How do I know how many work orders I have in the app?
You will see a number on the right of the search bar. It represents the number of open and in-progress work orders within your company.
16.- How can I search for a specific work order?
Use the search bar located at the top of the work orders screen. You can enter any related work order number, site name, or address to find what you are looking for.
17.- Can I filter my available work orders?
Yes! Use the filter icon on the top right corner of the screen, select your parameters and then click apply.
18.- Can I create work orders in the app?
You may or may not depending on your company's configuration. Please contact our tech support if you are unsure if the configurations are correct.
19.- I can not attach pictures to my work order.
Please make sure to have granted camera permissions to the FieldTech Connect app within the device settings.
20.- How do I reach technical support?
You can find our tech support number located at the "Support" tab within the app.
21.- What do I do if a work order is missing?
Contact your management company or go to the "Support" tab within the app to contact technical support.
22.- Can I cancel a work order that has already been started?
You may or may not depending on your company's configuration. Remember: you can only cancel open work orders that have not been clocked into yet.
23.- Do I need an internet connection to use the FieldTech Connect app?
Yes, there are 3 scenarios in which you need an active internet connection:
- To log into the app
- To download work orders
- To upload reports to the cloud
If you are working in an area with no connectivity, make sure to download the work orders before heading out to the job site. The app will revert to the offline mode by default and you can force this by going into airplane mode. The data will resync as soon as you reestablish your internet connection.
24.- Does the app include directions to the job site?
Yes, when you open a work order you will find an option called "Directions" within the curtain. Tap on it, and you will be asked what navigation app you would like to use. This will show you the work order location, and if the app allows it, navigate you to it.
25.- What if I have a missing task within a work order?
You will have to contact your area manager so they can add it to your work order.
26.- Are completed work orders visible on the app?
No, only open and in-progress work orders are visible. Once the work order is completed, it will disappear from the app.
27.- Are expired work orders visible on the app?
No, only open and in-progress work orders are visible. Once the work order is completed, it will disappear from the app.
28.- How do I switch to a different company?
It depends on your company's configuration, but you will have this option available under the "Settings" section beside your company name.